Frequently Asked Questions
Find answers to common questions about Global Perks — whether you're a company, employee, or provider.
General Questions
What is Global Perks?
Global Perks is a B2B employee perks and experiences platform that connects companies with a curated network of 500+ providers across dining, wellness, travel, entertainment, and more. Companies purchase vouchers and distribute them to employees, who then redeem them at partner outlets.
How does Global Perks work?
Companies sign up and purchase voucher packs. These vouchers are distributed to employees through a self-service portal. Employees browse available experiences, select what they want, and receive a unique redeem code. They present this code at any partner outlet for instant redemption.
Is Global Perks available in my country?
Global Perks is currently expanding across the Asia-Pacific region with a growing network of providers. Contact us to check availability in your area and learn about upcoming market launches.
How do I get started?
Getting started is simple. Companies can reach out through our contact page to set up an account. Providers can apply to join our network. Once set up, you can start distributing or redeeming vouchers right away.
Questions for Companies
How do I set up my company account?
Contact our team through the website, and we will guide you through a quick setup process. You will configure your credit line, set up your employee perks program, and be ready to distribute vouchers.
What types of vouchers can I purchase?
We offer voucher packs across multiple categories including dining, wellness, travel, entertainment, shopping, and more. You can choose specific categories or mixed packs to give your employees maximum choice.
How do I distribute vouchers to employees?
Through the company admin portal, you can distribute vouchers individually or in bulk. Each employee receives a personal wallet where they can browse and select their preferred experiences.
Can I track how vouchers are being used?
Yes. The company dashboard provides comprehensive analytics including redemption rates, popular categories, spending patterns, and engagement metrics. Reports are exportable for internal reviews.
What is the minimum order size?
We offer flexible packages to accommodate companies of all sizes. Contact our sales team to discuss the best plan for your organization and team size.
How does billing and settlement work?
Companies purchase voucher credits upfront. We offer flexible billing cycles and payment terms. Your finance team gets full visibility into spending through the admin dashboard with detailed transaction records.
Questions for Employees
How do I access my vouchers?
Once your company distributes vouchers to you, log in to the Global Perks platform with your employee credentials. Your personal wallet will show all available vouchers and experiences you can choose from.
How do I redeem a voucher?
Browse available experiences, select one you like, and generate a unique redeem code. Present this code at the partner outlet. The staff will verify it, and you enjoy your experience. It takes just a few seconds.
Can I choose any experience from any category?
Yes, you can browse all available experiences across every category in your wallet. Choose dining, wellness, travel, shopping, or entertainment — whatever appeals to you most.
Do vouchers expire?
Voucher validity periods are set by your company. Check the expiration date on each voucher in your wallet. We recommend redeeming them promptly to enjoy the full selection of available experiences.
What if I have issues redeeming a voucher?
If you encounter any issues during redemption, contact our support team. We are available to help resolve any problems and ensure you have a smooth experience at every partner outlet.
Can I transfer or gift my voucher to someone else?
Voucher transferability depends on your company policy. Some programs allow gifting while others are tied to individual employees. Check with your company administrator for details.
Questions for Providers
How do I join as a provider?
Apply through our website or contact page. Our partnerships team will review your application and guide you through the onboarding process. There are no joining fees or monthly charges.
Is it free to join the network?
Yes, it is completely free. There are no joining fees, monthly fees, or per-transaction fees. We earn when companies purchase vouchers — not from providers. You keep 100% of the value customers spend at your outlet.
How does the redemption process work for my staff?
When a customer presents a redeem code, your staff enters it into the web-based verification portal, enters the PIN, and taps redeem. The entire process takes under a minute and works on any device with a browser.
Do I need special equipment?
No special equipment is needed. The redemption system works on any device with a web browser — phone, tablet, or computer. There is no hardware to buy, no app to install.
Can I manage multiple outlets?
Yes. You can add as many outlets as needed, each with its own profile. Create staff accounts assigned to specific locations and view performance across all locations from a single dashboard.
How do I track my transactions and performance?
Your provider dashboard shows every redemption in real-time — who redeemed, at which outlet, which staff member processed it, and when. Filter by date, outlet, or staff, and export reports to Excel.
Still Have Questions?
Our team is here to help. Reach out and we will get back to you promptly.