Privacy Policy

1. Introduction

Global Perks Pte. Ltd. (“Global Perks,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal data we collect and process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• •Account Information: Name, email address, phone number, job title, and company name when you register an account.
• •Company Information: Company name, business registration number, billing address, and payment details for company administrator accounts.
• •Provider Information: Business name, outlet addresses, operating hours, service descriptions, and banking details for settlement purposes.
• •Communications: Any information you provide when contacting us through support channels, forms, or email correspondence.

2.2 Information Collected Automatically

• •Usage Data: Pages visited, features used, voucher redemptions, search queries, and interaction patterns within the platform.
• •Device Information: Browser type, operating system, device identifiers, IP address, and screen resolution.
• •Cookies and Tracking: We use cookies, web beacons, and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• •Service Delivery: To create and manage your account, process voucher purchases and distributions, facilitate redemptions, and provide customer support.
• •Platform Improvement: To analyze usage patterns, improve platform functionality, develop new features, and optimize user experience.
• •Communication: To send transactional notifications (e.g., voucher distribution alerts, redemption confirmations), platform updates, and — with your consent — promotional communications.
• •Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats.
• •Legal Compliance: To comply with applicable laws, regulations, and legal proceedings.

4. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

• •With Your Employer: If you are an employee user, your company administrator may see aggregated engagement data and voucher usage statistics. They do not have access to your personal redemption details unless required for expense reporting.
• •With Providers: When you redeem a voucher, the provider receives only the information necessary to verify and process the redemption (redeem code and validation status).
• •Service Providers: We work with trusted third-party service providers for hosting, analytics, payment processing, and email delivery. These providers are contractually bound to protect your data.
• •Legal Requirements: We may disclose information when required by law, subpoena, or government request, or to protect the rights, safety, or property of Global Perks and our users.

5. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, regular security audits, and secure data centers. Redeem codes are protected with unique PINs, and all redemption transactions are logged with tamper-proof audit trails.

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and safeguard your account credentials.

6. Data Retention

We retain your personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it. Specific retention periods include:

• •Account Data: Retained for the duration of the account plus 12 months after deletion request.
• •Transaction Records: Retained for 7 years for financial compliance.
• •Usage Analytics: Anonymized after 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• •Access: Request a copy of the personal data we hold about you.
• •Correction: Request correction of inaccurate or incomplete data.
• •Deletion: Request deletion of your personal data, subject to legal retention requirements.
• •Portability: Request a machine-readable copy of your data.
• •Restriction: Request restriction of processing in certain circumstances.
• •Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• •Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@globalperks.com. We will respond within 30 days.

8. International Data Transfers

Our Services are hosted in Singapore with data centers in the Asia-Pacific region. If you access our Services from outside Singapore, your data may be transferred to, stored, and processed in Singapore and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA).

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will promptly delete it. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The “Last updated” date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: